They are typically used for initial screenings and are often followed by live interviews for more in-depth assessment.

We are partners with Microsoft Azure and use all the means of data security that they offer, including encoding information at rest (FIPS 140-2) and in transit (SSL/TLS 1.2 or higher), HSTS, the highest level of database access restriction

Your candidate videos are kept for as long as your account is active; there are no plan-based retention windows. If an account stays inactive for over 12 months, we email you first, with plenty of notice, before anything is removed.

The video recorder works on 98% of browsers, networks, and devices, but as with any other software, it sometimes does not on a slower, outdated machine or with reduced memory capacity. Sometimes, candidates want an excuse to talk directly to the recruiter… Please ask candidates to report the issue in the form below detailing: • When did the issue occur • What exactly was not working for them We will take care of it as soon as possible. In the meantime, you can suggest they use mobile if the desktop doesn't work and vice versa.

Signing up is quick and easy. For step-by-step instructions, check our guide at /support/create-your-account/.

Easily manage your job openings in the dashboard. Detailed steps are available at /support/adding-editing-candidate-screening-test.

Set up questions that require video answers from candidates. Full guide here: /support/video-response-questions/.

Open the candidate's page and click the Export button at the top right. You get one ZIP with every video answer, all written answers, their CV, and full transcripts and AI evaluations for questions screened with AI Check (SME and above), plus a summary page you can open offline or forward to a hiring manager without a login. Available on every plan.

Share access and feedback with colleagues. Learn how at /support/collaborating-with-team/.

Add team members and control permissions. Step-by-step instructions: /support/inviting-and-managing-co-workers/.

As the subscription is based on the number of applications you process a month some month you can pay nothing and some months you'd need to increase your subscription tier. We will notify you and still collect all interviews; we will show you only those that match your subscription tier. We will only retain unpaid interviews for 15 days, so please adjust the tiers accordingly.

Please proceed to Account > Subscription management and unsubscribe there.

Yeah, this sucks. Unfortunately, we are not able to improve or recover the video that was not recorded properly. Candidates come in all shapes and sizes and some just can't or don't want to appear on the video correctly. We show them the take so they can double check, but it happens that some videos still need to be submitted in unsatisfactory form. Feel free to contact the candidate directly if you want to give them another chance.

You may only be able to access some interview replies if your subscription tier matches the number of applications you've received. In such a case, you should see the big red banner at the top of the page, saying to adjust the subscription for this month. Don't worry; we store all the applications for you; you need to adjust the tier accordingly.

Customize your company details to make your interviews professional. Learn more in our article: /support/set-up-company-profile/.

Create effective screening questions with options. See our tutorial: /support/building-multiple-choice-questions/.

Generate and distribute unique links easily. For best practices, visit /support/sharing-interview-links/.

Our AI analyzes responses for key insights. Dive deeper into /support/ai-evaluations/.

Candidates enjoy a flexible, user-friendly process. Read more about it in /support/candidate-experience/.